Terms of Service – Vrom Jewel

Last Updated: October 9, 2026

Welcome to Vrom Jewel. These Terms of Service govern your use of our website and any purchases made through our online store. By visiting our website, browsing our products, or placing an order, you agree to these terms.

Please read these terms carefully before using our website or purchasing our products.

1. About Our Store

Vrom Jewel offers fine jewellery featuring lab-grown diamonds and gold, including engagement rings, wedding rings, earrings, bracelets, necklaces, and custom-designed jewellery.

Our products are offered subject to availability, production requirements, and the policies published on our website.

2. Eligibility and Website Use

By using our website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

You agree not to use our website for any unlawful purpose, attempt unauthorized access, interfere with website operations, or submit false or misleading information.

We reserve the right to refuse service or restrict access where permitted by applicable law.

3. Product Information and Accuracy

We make reasonable efforts to display accurate product descriptions, photographs, dimensions, diamond specifications, metal types, and prices.

Please note that:

• Actual product colours and appearance may vary slightly due to lighting, photography, and screen settings.

• Natural variations in handmade jewellery and minor differences in finishing may occur.

• Diamond measurements, carat weights, and other specifications will depend on the particular stone and design selected.

• Product photographs and illustrations may be representative unless a specific stone or finished piece is expressly identified.

Please review the product description and contact us if you require additional information before placing your order.

4. Lab-Grown Diamonds and Precious Metals

Our lab-grown diamonds are created using technological processes that replicate the crystal structure and key physical and optical properties of mined diamonds.

Lab-grown diamonds are distinct from diamond simulants such as cubic zirconia.

Gold purity, metal colour, diamond specifications, and certification details will be stated in the applicable product listing or confirmed with the customer before purchase where relevant.

Any certification or grading report will be supplied only where included or expressly agreed as part of the order.

5. Orders and Acceptance

When you place an order, you submit a request to purchase the selected product at the displayed price and under these terms.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We reserve the right to cancel or decline an order where permitted by law, including in cases of pricing errors, suspected fraudulent transactions, product unavailability, or incorrect product information. If payment has already been collected for an order we cancel, the amount paid will be refunded as applicable.

Please ensure that your shipping address, contact information, ring size, metal selection, and other order details are accurate before completing checkout.

6. Pricing and Payment

All prices are displayed in the currency indicated on our website. Applicable taxes, shipping charges, customs duties, and other fees will be disclosed at checkout or otherwise communicated where required.

Prices may change without prior notice. A price change will not automatically alter an order that has already been accepted, except where permitted by law or agreed with the customer.

Payments must be completed through the payment methods made available at checkout. Orders may be held until payment authorization or confirmation is received.

7. Made-to-Order and Custom Jewellery

Certain Vrom Jewel products may be made to order or customized according to the customer's selected diamond, gold colour, ring size, dimensions, or design requirements.

Customers are responsible for reviewing and confirming their selections before production begins.

Custom or made-to-order products may require additional production time. Once production has started, changes, cancellations, or refunds may be subject to the applicable Return and Refund Policy and applicable consumer protection laws.

We will communicate any material production or specification issues that require customer approval.

8. Production and Processing Time

Our usual production timeline is approximately 7–10 working days, unless a different timeline is stated or agreed for a particular order.

This is an estimated production period, not a guaranteed delivery date. We will make reasonable efforts to complete orders earlier where possible.

Production and delivery may be affected by weekends, public holidays, material availability, custom requirements, shipping delays, or circumstances beyond our reasonable control.

Shipping and transit time are separate from production time.

9. Shipping and Delivery

Orders will be shipped to the address provided by the customer using the available shipping methods.

Estimated delivery dates are provided for guidance and may change due to courier operations, customs clearance, weather, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and for cooperating with reasonable delivery or customs requirements.

International orders may be subject to import duties, taxes, brokerage charges, or other fees imposed by the destination country. Unless expressly stated otherwise, these charges are the customer's responsibility.

Please contact us promptly if your package appears lost, arrives damaged, or has not been delivered within the expected period.

Nothing in these terms excludes any shipping or delivery rights that cannot legally be excluded.

10. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our separate Return and Refund Policy, which should be reviewed before placing an order.

Eligibility may depend on the product, whether it is customized or made to order, its condition, the time elapsed since delivery, and applicable law.

If you receive an incorrect, damaged, or defective item, please contact us promptly with your order details and supporting photographs where appropriate.

Nothing in this section limits mandatory consumer rights under applicable law.

11. Jewellery Care and Product Use

Fine jewellery requires appropriate care to preserve its appearance and condition.

Customers should follow any care instructions supplied with their products and avoid activities or chemicals that may damage the metal, settings, or stones.

Damage resulting from accidents, misuse, unauthorized alterations, improper handling, or normal wear may not be covered by any applicable product warranty or return policy, subject to mandatory legal rights.

Any specific warranty will be governed by the terms communicated with the relevant product.

12. Intellectual Property

All website content, including text, photographs, product designs, graphics, logos, branding, and other materials owned or licensed by Vrom Jewel, is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, or commercially exploit our content without prior written permission, except as permitted by law.

13. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping providers, analytics services, and external links.

Third-party services may be subject to their own terms and privacy policies. We are not responsible for third-party websites or services beyond the responsibilities imposed on us by applicable law.

14. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

We use customer information as necessary to process orders, arrange delivery, provide customer support, prevent fraud, and fulfil other legitimate business or legal requirements.

Please review our Privacy Policy for further details.

15. Errors, Changes, and Website Availability

We may correct errors, update product information, modify website features, or discontinue products where permitted by law.

We aim to keep our website available and accurate but cannot guarantee uninterrupted access or that every feature will always operate without errors.

Changes to these Terms of Service will be posted on this page with an updated revision date. Changes will apply as permitted by applicable law.

16. Limitation of Liability

To the extent permitted by applicable law, Vrom Jewel will not be liable for indirect or consequential losses arising from the use of our website or the purchase of our products where such liability may lawfully be excluded.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited.

Where liability may legally be limited, it will be limited to the extent permitted by applicable law.

17. Governing Law

These Terms of Service will be governed by the laws applicable to Vrom Jewel's business, subject to any mandatory consumer protection laws that apply to the customer.

Nothing in this section removes any rights or remedies available to consumers under applicable law.

18. Contact Information

For questions about these Terms of Service, orders, products, or other concerns, please contact us.

Store Name: Vrom Jewel
Website: https://www.etsy.com/in-en/shop/VromJewel
Email: vromjewel@gmail.com

Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.

By using our website and placing an order, you acknowledge that you have read and understood these Terms of Service, subject to your rights under applicable law.