Refund policy
We accept returns only for items that arrive defective, damaged in transit, or that are not the item you ordered. Any such issue must be reported to us within 14 days of delivery.
WE DO NOT ACCEPT RETURNS ON CUSTOM ORDER PRODUCTS.
To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at vromjewel@gmail.com. Please note that returns will need to be sent to the following address: 198 Hollister Ave, Rutherford NJ 07070-1907
The customer is responsible for return shipping costs. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at vromjewel@gmail.com.
Damages and issues
Please inspect your order upon delivery and contact us within 14 days if the item is defective, damaged in transit, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
The following items cannot be returned:
- Custom orders and special orders
- Engraved or personalized pieces
- Items damaged by the customer (including through wear, misuse, or improper care)
- Sale items and gift cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vromjewel@gmail.com.