SHIPPING & RETURNS

Secure Worldwide Shipping, fully insured delivery, and a hassle-free return process—crafted to give you complete confidence with every order.

Shipping Policy

1. Shipping Destinations

We proudly ship worldwide, including the United States, Canada, the United Kingdom, Europe, Australia, New Zealand, Singapore, Hong Kong, the UAE, India, and many other countries.

2. Shipping Charges

Free Worldwide Shipping on all orders.

There are no hidden shipping charges at checkout.

3. Shipping Methods & Delivery Time

All orders are shipped through trusted international courier partners such as DHL, FedEx, UPS, or equivalent services.

Estimated delivery time is 8–14 business days after dispatch.

Every shipment includes:

  • Fully insured shipping
  • Online tracking
  • Secure packaging

Delivery times may vary due to customs clearance, local courier delays, or unforeseen circumstances.

4. Order Processing Time

Ready-to-Ship Items

Dispatched within 1–2 business days.

Custom & Made-to-Order Jewelry

Production generally requires 1–2 weeks, depending on the design complexity.

5. Shipping Insurance

Every shipment is fully insured until it reaches your delivery address.

For high-value orders, a signature may be required upon delivery for additional security.

6. Customs, Duties & Taxes

All customs duties, import taxes, and clearance charges are covered by VROM JEWEL.

Your order will be delivered directly to your doorstep without any additional customs fees or import duties.

7. Shipping Restrictions

We do not ship to P.O. Boxes.

Certain destinations may require additional verification before shipment.

8. Lost, Delayed or Damaged Packages

If your order arrives damaged or appears lost during transit, please contact us within 48 hours of delivery.

Our team will work with the courier to investigate the issue and provide the best possible resolution.

9. Address Changes

Shipping addresses can only be changed before your order has been dispatched.

Once the shipment has been handed over to the courier, address modifications cannot be guaranteed.

Return & Refund Policy

Return Eligibility

We accept returns within 30 days of delivery for eligible items.

Returns may be accepted if:

  • You received the wrong item.
  • The item has a manufacturing defect.
  • The item arrived damaged during shipping.

Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized jewelry.
  • Engraved jewelry.
  • Sale or promotional items.
  • Items showing signs of wear or damage.
  • Returns requested after 30 days.
  • Unauthorized returns without prior approval.

Return Process

  1. Contact our support team before returning your item.
  2. We will provide return instructions.
  3. Once received, the item will undergo a quality inspection.
  4. If approved, your refund will be processed within 3–5 business days.

Please note that banks and payment providers may require additional time to complete the refund.

Return Shipping

If the return is due to our error, such as an incorrect item or manufacturing defect, we will cover the return shipping cost.

For all other approved returns, the customer is responsible for return shipping.

Refund Method

Refunds will be issued to the original payment method used during checkout.

Shipping charges, rush production fees, and additional services are non-refundable unless the return is due to our error.

Order Cancellation

Orders may be cancelled before production begins.

Once production has started, custom jewelry orders cannot be cancelled.

Need Assistance?

If you have any questions regarding shipping, returns, or your order, we're always happy to help.

Email: vromjewel@gmail.com

WhatsApp: +91 76007 18925

Frequently asked questions

Do you offer free shipping?

Yes. We offer free worldwide shipping on all orders with no hidden shipping charges.
Which countries do you ship to?

We ship worldwide, including the United States, Canada, the United Kingdom, Europe, Australia, New Zealand, Singapore, Hong Kong, the UAE, India, and many other countries.
Which courier services do you use?

We ship through trusted international courier partners such as DHL, FedEx, UPS, or equivalent premium carriers depending on your destination.
Who pays for return shipping?

If the return is due to our error, such as a manufacturing defect or incorrect item, we will cover the return shipping cost. For all other approved returns, the customer is responsible for return shipping.
Can I return a custom-made or personalized jewelry piece?

No. Custom-made, personalized, or engraved jewelry cannot be returned unless there is a manufacturing defect or an error on our part.